Terms and Conditions
Please review our Terms and Conditions thoroughly before confirming your reservation.
By utilizing our services, you confirm that you satisfy the following requirements:
- All passengers using our services must be at least 18 years old.
- Passengers under the age of 18 must be accompanied by an adult.
- We strongly encourage all customers to review these Terms and Conditions carefully before completing a reservation or using our transportation services..
- You acknowledge and accept these Terms and agree to adhere to and be governed by them.
Please read these Terms and Conditions carefully before making a booking or using our services. By making a reservation with GalvestonHoustonShuttle.com, you acknowledge that you have read, understood, and agreed to all the Terms and Conditions listed below.
We strongly encourage all customers to review these Terms and Conditions carefully before completing a reservation or using our transportation services.
If you have any questions, inquiries, or need clarification about any part of these Terms and Conditions, please feel free to contact our team before proceeding with your booking.
1. 1. Cancellation and Refund Policy
1.1 Missed Shuttle
If a passenger misses the scheduled shuttle due to late arrival or any personal reason, GalvestonHoustonShuttle.com will not be responsible and the reservation will be 100% non-refundable.
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1.2 Private Coach / Large Group Bookings
Bookings for private coaches or large vehicles carrying more than 35 passengers are considered final and are completely non-refundable once confirmed.
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1.3 Non-Refundable Policy
Certain reservations may be non-refundable depending on the service type and booking conditions.
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2. Last Minute Bookings
2.1 Availability
Last minute bookings are subject to vehicle availability and must be approved by our team before confirmation.
2.2 Immediate Payment
Full immediate payment is required to confirm and secure a last minute reservation.
2.3 Additional Charges
Additional charges or service fees may apply depending on urgency and operational circumstances.
2.4 Non-Refundable
All last minute bookings are strictly non-refundable.
2.5 Definition of Last Minute Booking
Any reservation made within 24 hours before the scheduled pickup or transfer time will be considered a last minute booking.
3. Payment Processing Fees
3.1 We accept multiple forms of payment, including all major credit and debit cards, contactless payment options, and select money transfer applications. Please note that cash payments are not accepted.
3.2 Payments made via credit or debit card may incur processing fees, which will be clearly disclosed during the reservation process. In most cases, these fees are included in the total cost unless explicitly stated otherwise.
4. Last-Minute Bookings
4.1 A reservation is classified as “last-minute” if it is made within 24 hours of the scheduled service or transfer.
4.2 All last-minute requests are subject to availability and must be expressly approved by our team.
4.3 Full payment is required immediately upon confirmation in order to finalize the booking.
4.4 Additional fees or surcharges may apply depending on the urgency and specific circumstances of the request.
4.5 All last-minute bookings are final and non-refundable.
5. Late Arrivals and Waiting Time (Private Transfers)
5.1 For airport pickups, our drivers actively track flight arrival times and offer a complimentary waiting period of up to 60 minutes from the actual time of arrival.
5.2 For pickups at cruise terminals, private residences, and hotels, a grace period of up to 20 minutes from the scheduled pickup time will be provided.
5.3 Any waiting time exceeding the complimentary allowance is contingent on driver availability and will incur additional fees. Standard waiting charges begin at $60 per additional hour, while rates for minibuses and coach buses start at $180 per hour.
6. Late Arrivals and Waiting Time (Shared Shuttle)
6.1 Scheduled pickup times for shared shuttle services are fixed according to our timetable. Passengers must be present at the designated pickup location at least 15 minutes prior to their assigned departure time. Due to the shared nature of the service, the shuttle will not wait for late passengers beyond a 10-minute grace period.
6.2 Shuttle routes are designed to serve multiple passengers and include several stops. Delays may occur due to traffic conditions or other operational factors. Houston Galveston Shuttle reserves the right to adjust departure times as needed. Passengers are advised to plan their travel accordingly. For customers with return flights departing at or before 1:00 PM, a private shuttle from the cruise port is required. Houston Galveston Shuttle is not liable for missed flights under any circumstances.
6.3 If a passenger misses their scheduled shuttle from the airport due to a delayed arrival, the shuttle will proceed as scheduled. Passengers must reschedule for the next available shuttle, subject to availability. No refunds will be issued for missed shuttle departures.
6.4 Missed Pickup from Galveston Port: In the event of a missed pickup from the Galveston Port, passengers may need to arrange alternative transportation at their own expense.
6.5 Passengers are responsible for monitoring their own flight status. In cases of flight delays or cancellations, it is the passenger’s duty to promptly notify Houston Galveston Shuttle. Flight tracking is not provided for shared shuttle bookings. While we will make every effort to accommodate changes, availability cannot be guaranteed.
7. Extra Luggage Policy
7.1 To maintain a smooth and comfortable experience for all travelers, we kindly ask that you notify us in advance if you plan to bring additional luggage beyond the standard allowance.
7.2 If, at the time of pickup, you present more luggage than permitted, a fee of $20 will apply for each extra item.
7.3 Please note that excess baggage may necessitate an upgrade to a larger vehicle, which is subject to availability and will incur an additional charge.
7.4 In cases where we are unable to accommodate the extra luggage due to space limitations or lack of vehicle availability, the reservation will be forfeited without a refund.
8. Unruly Behavior, Intoxication, and Refusal of Service
8.1 At Houston Galveston Shuttle LLC, the safety and comfort of both passengers and drivers is our top priority. We kindly ask all guests to behave in a respectful and courteous manner throughout the duration of their journey.
8.2 Any disruptive conduct, including verbal aggression, physical misconduct, or intoxicated behavior, will result in the immediate termination of the trip without eligibility for a refund.
8.3 Excessive consumption of alcohol prior to the transfer is strongly discouraged in order to preserve a calm and comfortable environment for all onboard.
8.4 Our drivers are authorized to deny service to individuals displaying unruly or intoxicated behavior. In such cases, no refunds will be issued for the affected reservation.
9. Offered Vehicle Make and Model
9.1 Please note that the vehicles featured in our promotional materials, including photographs, are intended for illustrative purposes only. While we strive to provide vehicles within the same category and standard as shown, the actual make and model may differ slightly from those depicted. Rest assured, your comfort and safety remain our highest priorities, and any variations in vehicle appearance will not affect the overall quality of your transportation experience.
10. Service Approval, Availability, and Cancellation
10.1 All services provided by Houston Galveston Shuttle LLC are subject to approval and availability. We reserve the right to refuse or cancel any service request due to availability constraints or other unforeseen circumstances. In such events, you will be informed via the email address supplied during booking. Houston Galveston Shuttle LLC shall bear no responsibility for cancellations made under these conditions.
10.2 Should we cancel a service, a full refund (100%) will be issued to the customer. This refund represents our exclusive liability in such cases.
10.3 We shall not be liable for any damages or losses sustained by the customer resulting from service cancellations, including but not limited to missed flights, connections, or other consequential costs.
10.4 Refunds for cancelled services will be processed within 5 to 7 business days.
10.5 Refunds will be returned to the original payment method used for the booking.
11. Disclaimer: Missed Flights, Unforeseen Events, and Vehicle Issues
11.1 Houston Galveston Shuttle LLC, including our agents, drivers, and staff, shall not be held liable for missed flights, missed cruises, delays, or losses resulting from unforeseen traffic conditions, natural events, or mechanical issues.
11.2 Customers are advised to plan their journeys with sufficient time allowance. We disclaim responsibility for missed flights or any consequences arising from traffic delays or circumstances beyond our control, including vehicle malfunctions.
11.3 In the event of vehicle-related problems causing service cancellation, we will make every effort to notify you promptly and provide suitable alternatives. However, we shall not be liable for any resulting losses or inconveniences.
12. Pets Policy
12.1 We gladly accommodate service animals, provided that appropriate documentation is presented.
13. No-Show Policy
13.1 If a passenger fails to appear at the designated pickup location without notifying Houston Galveston Shuttle, the reservation will be classified as a no-show. No-shows are non-refundable and cannot be rescheduled.
