Terms &
Conditions
Ground transfer, van, and coach bookings. Please read before confirming your reservation — the key figures are summarized below.
Effective for all bookings
Terms & Conditions
Ground transfer, van, and coach bookings. Please read before confirming your reservation — the key figures are summarized below.
01Reservation and Payment
All reservations must be confirmed with valid payment information. Prices, vehicle types, and availability are subject to change without notice. Bookings are confirmed only after receiving a confirmation.
Credit and debit card payments may include approximately 4% processing fees charged by payment providers.
03Booking Modifications
3.1 Same price: If a modification results in the same total price, no additional payment is required.
3.2 Lower price: If the modified booking costs less, the difference will not be refunded.
3.3 Treated as new booking: Some changes may be handled as a cancellation of the original reservation and creation of a new one, since prices vary by date, time, and availability.
3.4 Notice required: Please request modifications at least 48 hours before the scheduled transfer time.
3.5 Subject to availability: All modifications depend on vehicle availability and operational approval.
3.6 Last-minute requests: May be non-refundable and may require additional charges.
3.7 Higher price: If the updated reservation costs more, the difference must be paid immediately.
06Booking Modifications and Changes
Changes must be requested at least 48 hours before the transfer. Last-minute changes are subject to availability and are non-refundable.
If the new price is higher, the difference must be paid immediately. If the new price is lower, no refund will be issued.
07Last-Minute Bookingswithin 48 hrs
Reservations made within 48 hours of the scheduled pickup time are considered last-minute bookings and are not guaranteed. Due to our commitment to previously scheduled reservations, we are often unable to review or accommodate new bookings made within this time frame.If you submit a reservation within 48 hours of your pickup, you must call our office immediately using the phone number listed on our website to confirm that we have received and accepted your booking. Submitting a reservation alone does not guarantee service.
Full payment is required immediately. Last-minute bookings are non-refundable once confirmed.
02Service Cancellation by Company
We reserve the right to modify or cancel any service due to availability or unforeseen issues. Customers will be notified in writing.
If we cancel the service, a 100% refund will be issued to the original payment method within up to 10 business days. This refund is our full liability — we are not responsible for any consequential losses or expenses.
04Cancellation & Refund — Standard Vehicles
Full refund, minus a 3.5% processing fee, for cancellations made more than 48 hours before scheduled pickup.
Cancellations made within 48 hours of pickup are non-refundable.
05Cancellation Policy — Large Buses
Bookings for vehicles larger than 20 seats, up to 60 seats, are final and non-refundable once confirmed.
Any cancellation within 48 hours of transfer time receives no refund.
08Offered Vehicle, Make, Model & Photo Disclaimer
Vehicle photos on the website are for reference only. The actual vehicle may differ in make, model, or appearance. We provide a vehicle of the same or similar class, comfort level, safety standards, and capacity, based on availability.
If the booked vehicle becomes unavailable due to mechanical issues, breakdown, or operational reasons, we may provide a comparable or upgraded vehicle at no additional charge — for example, two SUVs in place of an unavailable van. Substitutions are subject to availability.
09Delays and Missed Connections
Passengers must plan travel with sufficient buffer time. We are not responsible for missed flights, cruises, or delays caused by traffic, weather, road incidents, or other circumstances beyond our control.
10Unforeseen Events and Vehicle Issues
In case of breakdowns, severe traffic, weather, or emergencies, we will attempt to provide an alternative. We are not liable for any losses, missed connections, or inconveniences that result.
11Pickup and Waiting Time Policy
Airport pickups include 60 minutes of waiting after actual arrival time. Hotel and residential pickups include 10–15 minutes.
Additional waiting time is charged at $50/hour (standard vehicles), $80/hour (minibuses), and $100–$160/hour (coach buses).
12Luggage Policy
Passengers must confirm luggage quantity at booking. Seating capacity does not guarantee luggage space. Excess luggage may be refused if not declared in advance.
13Pet Policy
Pets are allowed with proper documentation and safety precautions and must be secured during travel. Service animals are welcome according to applicable laws.
14Passenger Conduct and Refusal of Service
Drivers may refuse or terminate service for intoxicated, abusive, or disruptive passengers. No refunds will be issued in such cases. Respectful behavior is required at all times.
15Passenger Responsibility
Passengers must provide accurate pickup details and be ready on time. Failure to do so may result in delays, cancellation, or no-show charges.
16Limitation of Liability
We are not liable for missed flights, delays, baggage issues, or losses caused by events beyond our control.
17Agreement to Terms
By booking or using our service, you acknowledge and agree to these terms and conditions.